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![PDF] Exploring the nature and implementation process of IT-based user-centric business models | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/f138ce6d71a2face270cb370494f5c558126693a/45-Table4-1.png "PDF] Exploring the nature and implementation process of IT-based user-centric business models | Semantic Scholar")
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Customer Centricity - Scaled Agile Framework
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